The only company thatguarantees successful data recoveryafter a ransomware attack

Never pay the ransom

Restore your company´s operations rapidly. Our expert team assists companies in damage assessment, incident response, and decryption of stolen data.

Contact us for immediate help
+30 years of experience in data recovery
A teamof +80 expert engineers
+1500Ransomware cases resolved worldwide
+550 Typesof ransomware solved

Our comprehensive4-step decryption service

Step 01Isolate

Isolate affected devices and move data to a secure location. Conduct complete inventory of damage, report to corresponding authorities, communicate internally. Contact us for immediate incident response advice

Step 02Diagnostic

Our engineers will assess the situation, eliminate malware, identify encryption methods, and provide a guaranteed recovery price and timeframe.

Step 03Recovery

Our cryptography experts use proprietary tools and algorithms to achieve 100% data recovery, all backed by a success rate of over 99%.

Step 04Protect

After verifying data integrity, we offer proven recommendations to better protect your network in the future.

Recover my data

Trusted service provider to many of the largest insurance companies worldwide

How does our unwavering 100% data recovery guarantee work?

Powered by cutting-edge diagnostics and advanced cryptography-based recovery processes, we are confident in our recovery success rate of over 99% in more than 1500 cases resolved. If, for any reason, we are not able to recover 100% of the data, we offer a straightforward money-back guarantee that is always included in our service contract.

Recover my data

We're certified

Our comprehensive range of cybersecurity services

A ransomware attack occurs every 11 seconds. It is crucial to act immediately and speak with a licensed professional to ensure the swift removal of ransomware and recovery of your data.

We’re dedicated to providing comprehensive solutions to protect your business.

Ransomware Recovery & Decryption

Recover your company´s systems and critical files affected by ransomware.

Our decryption experts rely on ransomware removal tools and proprietary, cryptography-based decryptor software to ensure databases and files are restored to its original state and format. Our reverse-engineering decryption services guarantee companies of all sizes a quick, hassle-free return to operations.

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Backup Solutions

After recovering your data to its original format, to fortify your data protection, we offer secure backup solutions tailored to your needs. Our state-of-the-art systems create regular backups of your data, protecting you from potential data loss caused by malware or ransomware attacks.

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Data Recovery

Whether your data has been lost, deleted, corrupted, or rendered inaccessible because of hardware failure, human error, malware, or other forms of damage, we’re here to assist in the recovery process. Our skilled technicians employ cutting-edge tools and industry best practices to recover your data after any scenario.

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Cybersecurity Consulting

Our experienced consultants will assess your current security measures and provide recommendations to improve your defenses. Our proactive approach involves offering valuable insights and recommendations to enhance your cybersecurity infrastructure, ensuring robust protection against future attacks for your business.

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Featured in the media

Ransomware types

to watch out for

Other types of ransomware we’ve worked with include


Alphv (BlackCat)


Babuk Locker

Black Basta


























PYSA (Mespinoza)



RA Group

Ragnar Locker



REvil (Sodinokibi)



Get in touch to discuss your specific case

They have got their data back with our recovery services

At Ransomware Help, we take immense pride in our proven track record of successfully serving 1500+ clients with 99% effectiveness. Say goodbye to negotiations and ransom payments, protect your business against future threats. Join our growing list of success stories today!

Ransomware Help was critical in assisting me when my small business was attacked by ransomware. I was able to research their services through a YouTube video about their business. I contacted them through the website and received an immediate response. The references on their website were also very helpful, as I was able to contact someone with the exact type of business as mine with a similar situation—they assured me Ransomware Help was legit and resolved their issue completely. I received a quote for diagnostics, and a very professional contract and invoice from Ransomware Help followed. Once diagnostics were complete, they gave me a new contract and invoice for the recovery service itself. The contract and invoice were easy to access and complete. Communication from Juan and Ransomware Help was always very prompt and they communicated through the entire process. Their reassurance was so critical during this stressful time. The service itself was very thorough and also timely, allowing me to resume business as soon as possible. All the data (files) was recovered in the exact same condition it was in before the attack. I unfortunately did not have a back-up for the data, but Juan and his team were still were able to decrypt the virus & recover all data. As a result, I did not have to pay or negotiate any ransom with the bad actors who stole my information. Thanks Juan and Ransomware Help! I highly recommend their services.
Erika Johnson
Erika Johnson
Ransomware Help offered us a guarantee of recovery. We revised their service contract agreement and it included the guarantee. They delivered as promised. We never had to deal with ransom payment. They finished the recovery very quickly. and 100% successful. Thanks Juan for your great service.
Hua Huang
Hua Huang
Thank you Ransomware Help for recovering our databases. We have tested all files and they work correctly. Your support and recovery service were were agile and personalized. Great job.
Rhinel Arias Polanco
Rhinel Arias Polanco
They were prompt and quickly resolved the ransomware issue and recovered all our data and programs.
David Rimi
David Rimi
I don’t know how your cryptography engineers work but we were ecstatic to watch your decryption tools working in our systems and recovering every drive in our NAS one by one.
francisco wilches
francisco wilches
Everyone says there was no way to decrypt a Makop ransomware. You guys did it in 4 days, great work Ransomwarehelp. Thank you for your support, immediate attention, and support, you were always in contact with us every step of the recovery. Our data was recovered in perfect conditions.
Cami Blair
Cami Blair
Thanks Juan, great service, we are gladly back in business and our accounting department is happy. All databases and files are good.
chuck peñalver
chuck peñalver
Thank you for your great help in recovering our data. We never thought we would be back in business after the attack. All our data is good.
Juanita Yepes
Juanita Yepes
I have high trust in David and his services. Since I know him, everything he said or promised was was true. As a German, I highly appreciate this haha
Joel Schade
Joel Schade
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Some of our customers

+30 years Ransomware Help is the leading expert in data recovery and cybersecurity

Ransomware Help is the home of expert assistance in ransomware recovery and data security. Our experienced professionals have successfully served 1500+ clients with over 99% effectiveness. Trust our capabilities in decrypting over 550 ransomware variants and ensuring data confidentiality.

About us

Collaborative efforts with cyber rights organization: combating cybercrime and safeguarding data

Our collaboration with the Cyber Rights Organization (CRO) extends to comprehensive cybercrime investigations, including monitoring and eradicating exfiltrated data from ransomware attacks. CRO is dedicated to neutralizing online threats that could compromise individuals’ safe and secure utilization of the internet. With a team of legal specialists skilled in international law, criminal law, human rights, humanitarian law, and cybercrime, we ensure a robust defense against digital risks risks associated to digital assets, critical information, privacy protection, proprietary databases and client information.

Elevating Ethical Technology Adoption for Enhanced Privacy Protection and Unveiled Transparency.

Learn more

Helping you get your data back quickly and securely is our priority

Frequently asked questions

  • What should I do if I think I have been the victim of a ransomware attack?

    Here are some key steps to take after a ransomware attack to prevent data loss and affection:

    1. First response actions
    • Contain the Attack
    • Isolate affected devices from the network and disconnect from the internet
    • Quarantine any workstations or servers that remain unaffected
    • Secure Unaffected Data/Systems
    • If possible, transfer unaffected data/systems to a secure location

    2. Assess the Situation
    • Conduct a thorough inventory to determine which systems have been impacted

    3. Internal Communication
    • Initiate an internal communication campaign to inform all employees about the incident

    4. Enhance Security Measures
    • Change passwords, IP addresses (if applicable), and network security settings to reinforce defenses
    • Seek Expert Guidance:
    • Contact our team of digital forensic and cryptography experts for assistance

  • What sets Ransomware Help apart from other service providers?

    Our skilled team has 30 years of experience in cybersecurity, a proven track record of 99% success with our over 1500+ clients, and a commitment to never paying or negotiating with cybercriminals. Trust in Ransomware Help for specialized expertise, efficient recovery processes, a dedication to protecting your data and getting your business back on track, and a 100% data recovery guarantee – if we can’t recover your data, you don’t pay a dime.

  • Do you provide services internationally?

    Yes! We have assisted clients in over 20 countries, operating from various office locations including Miami, Florida; San Antonio, Texas; Panama City, Panama; Bogotá, Colombia; Medellín, Colombia; Querétaro, Mexico; Castellón de la Plana, Spain; and Castelfranco, Italy.

    Additionally, our remote capabilities allow us to extend our assistance and support worldwide.

  • What are the signs of a ransomware attack?

    Some signs you may be the victim of a ransomware attack include:

    • You received an email with a message that your files have been encrypted.
    • You see a pop-up message on your computer that says your files have been encrypted.
    • You cannot open your files.
    • Your software can’t connect to databases or different data sources.
    • Your files or databases are not working and an unknown extension has been added to them.
  • How often do ransomware attacks occur?

    Ransomware attacks were occurring every 11 seconds in 2022, according to data from Exploding Topic.

  • What is ransomware?

    Ransomware is a malicious software that encrypts your files or locks your computer, demanding a ransom payment in exchange for restoring access.

  • How to protect a company from a ransomware attack?

    To protect a company from ransomware, several security measures should be implemented. These include keeping systems and applications up to date, using reliable antivirus and antimalware software, regularly backing up data, educating employees about cybersecurity, and utilizing email filtering and web browsing solutions. Contact us for further guidance and assistance.

  • Why is it not recommended to pay the ransom?

    It is not recommended to pay the ransom because there is no guarantee that the attackers will fulfill their promise to unlock the files or systems after receiving the payment. Moreover, paying the ransom encourages criminal activity and can finance future attacks. It can also lead to severe legal consequences, including reputational damage, client data exposure, and potential legal actions from clients against the company.

  • How does the decryption process of Ransomware Help work?

    The decryption process can vary significantly depending on the ransomware variant. In general, the decryption process involves using cryptography and reverse engineering techniques to identify encryption patterns and generate an algorithm to reverse them. We utilize a network of forensic servers to efficiently execute computationally intensive processes.

  • How long does the ransomware recovery process take?

    The recovery time depends on the complexity of the ransomware attack and the amount of data involved. Our dedicated team will work efficiently to restore your data as quickly as possible, ensuring minimal downtime. Our average recovery times oscillate between 4 to 8 days, allowing us to be one of the most effective solutions in the market. This fast recovery times are directly related to the fact that we don´t negotiate the ransom and don´t need to spend unnecessary time in verifying the accuracy of decryption keys provided by cybercriminals (if so).

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