Unveiling Blackcat (ALPHV) ransomware:understanding the threat and recovery strategies

Discover the inner workings of Blackcat ransomware and equip yourself with effective recovery strategies. Learn how to regain control of your encrypted files and fortify your defenses against this malicious threat with Ransomware Help.

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Do not pay the ransom!

It does not guarantee the safe recovery of files or protection against future attacks. Instead, consult with cybersecurity professionals at Ransomware Help to assess the situation, execute recovery options, and strengthen security measures to prevent future attacks.

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What does a Blackcat (ALPHV) ransomware attack look like?

BlackCat, known as ALPHV by its creators, is a unique ransomware that extracts and encrypts data, demanding a ransom for its recovery. It stands out for being written in Rust and for being one of the first ransomware to expose the stolen information on a website for data leakage purposes.

Its attack primarily targets organizations that are more likely to pay ransoms.

It utilizes the triple extortion technique to force victims to pay, threatening to leak data and launch denial-of-service (DOS) attacks if the ransom is not fulfilled.

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  • Ransomware typeBlackcat
  • Threat TypeRansomware, Cryptolocker
  • Antivirus Detection NamesAvast (Win32:Malware-gen), Combo Cleaner (Trojan.GenericKD.38153014), Kaspersky (UDS:Trojan.Win32.Agentb.a), Malwarebytes (Malware.AI.2115381737), Microsoft (Trojan:Win32/Woreflint.A!cl)
  • Ransomware TypeRAAS
  • Encryption TypeChaCha20 & AES
  • Average Extortion Cost4.5M USD
  • Extension7 character alphanumeric
  • Possible OriginRussia
  • Possible Infection MethodSocial Engineering, RDP Attacks, Phishing
  • Ransom Note NameGET IT BACK-[file extension]-FILES.txt

How to know if your company has been a victim of a Blackcat ransomware attack?

This ransomware changes the names of encrypted files by adding extensions that, although they may vary, could be recognized by the ransom notes left in the system, with names like “GET IT BACK-[file_extension]-FILES.txt”.

The attack can be identified by files containing a similar extension such as “.bzeakde” (for example, a file named “1.jpg” would appear as “1.jpg.bzeakde”, etc.), followed by a ransom request message titled “GET IT BACK-bzeakde-FILES.txt”.

If you recognize that you are a victim of an attack, contact us as soon as possible. Speed is key!

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We're certified

Our comprehensive4-step decryption service

Step 01Isolate

Isolate affected devices and move data to a secure location. Conduct complete inventory of damage, report to corresponding authorities, communicate internally. Contact us for immediate incident response advice

Step 02Diagnostic

Our engineers will assess the situation, eliminate malware, identify encryption methods, and provide a guaranteed recovery price and timeframe.

Step 03Recovery

Our cryptography experts use proprietary tools and algorithms to achieve 100% data recovery, all backed by a success rate of over 99%.

Step 04Protect

After verifying data integrity, we offer proven recommendations to better protect your network in the future.

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Why choose Ransomware Help?

When you choose our services, you’re choosing peace of mind. We employ state-of-the-art techniques and cutting-edge technologies to decrypt your files and eliminate any trace of the attack. Our meticulous approach ensures that your valuable data is fully recovered with our 100% recovery guarantee.

  • Experience You Can Trust

    With over 30 years of experience in cybersecurity and data recovery, we’ve solved every type of threat and have the expertise to restore and safeguard your data.

  • Proven Success Worldwide

    We have helped +1500 companies worldwide, +550 in the US/LATAM with 99% effectiveness.

  • Round-the-Clock Support

    Our 24/7 cybersecurity center distributed in Italy, Spain, US, LATAM ensures expert assistance, no matter the time of day or night.

  • Unmatched Proprietary Decyption Solution

    A team of +80 cryptography, cybersecurity, forensic analysis, and reverse engineering experts have developed advanced, proprietary, cryptography-based solutions to restore data to its original state, mitigate impacts and provide overall protection to the company’s digital assets.

  • 100% Recovery Guarantee

    We recover 100% of your data or we give you your money back. This is our contractual commitment to our clients. Our diagnostics and recovery process allows us to proudly offer this satisfaction guarantee. We have a 99% success rate in all the recovery services provided to clients worldwide.

  • Free Consultation

    Learn more about our unique value to clients. We offer free incident response consultation and initial assessment. Rest assured of our recovery capabilities and 100% recovery guarantee, no ransom settlement is required.

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Ransomware types

to watch out for

Other types of ransomware we’ve worked with include


Alphv (BlackCat)


Babuk Locker

Black Basta


























PYSA (Mespinoza)



RA Group

Ragnar Locker



REvil (Sodinokibi)



Get in touch to discuss your specific case

Some of our customers


Cristin Padgett
Alma Megeath
Steven Leong Zepelli
Dennis Tooker
Ignacio Mendez

They have got their data back with our recovery services

At Ransomware Help, we take immense pride in our proven track record of successfully serving 1500+ clients with 99% effectiveness. Say goodbye to negotiations and ransom payments, protect your business against future threats. Join our growing list of success stories today!

Ransomware Help was critical in assisting me when my small business was attacked by ransomware. I was able to research their services through a YouTube video about their business. I contacted them through the website and received an immediate response. The references on their website were also very helpful, as I was able to contact someone with the exact type of business as mine with a similar situation—they assured me Ransomware Help was legit and resolved their issue completely. I received a quote for diagnostics, and a very professional contract and invoice from Ransomware Help followed. Once diagnostics were complete, they gave me a new contract and invoice for the recovery service itself. The contract and invoice were easy to access and complete. Communication from Juan and Ransomware Help was always very prompt and they communicated through the entire process. Their reassurance was so critical during this stressful time. The service itself was very thorough and also timely, allowing me to resume business as soon as possible. All the data (files) was recovered in the exact same condition it was in before the attack. I unfortunately did not have a back-up for the data, but Juan and his team were still were able to decrypt the virus & recover all data. As a result, I did not have to pay or negotiate any ransom with the bad actors who stole my information. Thanks Juan and Ransomware Help! I highly recommend their services.
Erika Johnson
Erika Johnson
Ransomware Help offered us a guarantee of recovery. We revised their service contract agreement and it included the guarantee. They delivered as promised. We never had to deal with ransom payment. They finished the recovery very quickly. and 100% successful. Thanks Juan for your great service.
Hua Huang
Hua Huang
Thank you Ransomware Help for recovering our databases. We have tested all files and they work correctly. Your support and recovery service were were agile and personalized. Great job.
Rhinel Arias Polanco
Rhinel Arias Polanco
They were prompt and quickly resolved the ransomware issue and recovered all our data and programs.
David Rimi
David Rimi
I don’t know how your cryptography engineers work but we were ecstatic to watch your decryption tools working in our systems and recovering every drive in our NAS one by one.
francisco wilches
francisco wilches
Everyone says there was no way to decrypt a Makop ransomware. You guys did it in 4 days, great work Ransomwarehelp. Thank you for your support, immediate attention, and support, you were always in contact with us every step of the recovery. Our data was recovered in perfect conditions.
Cami Blair
Cami Blair
Thanks Juan, great service, we are gladly back in business and our accounting department is happy. All databases and files are good.
chuck peñalver
chuck peñalver
Thank you for your great help in recovering our data. We never thought we would be back in business after the attack. All our data is good.
Juanita Yepes
Juanita Yepes
I have high trust in David and his services. Since I know him, everything he said or promised was was true. As a German, I highly appreciate this haha
Joel Schade
Joel Schade
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Frequently asked questions

  • What should I do if I think I have been the victim of a ransomware attack?

    Here are some key steps to take after a ransomware attack to prevent data loss and affection:

    1. First response actions
    • Contain the Attack
    • Isolate affected devices from the network and disconnect from the internet
    • Quarantine any workstations or servers that remain unaffected
    • Secure Unaffected Data/Systems
    • If possible, transfer unaffected data/systems to a secure location

    2. Assess the Situation
    • Conduct a thorough inventory to determine which systems have been impacted

    3. Internal Communication
    • Initiate an internal communication campaign to inform all employees about the incident

    4. Enhance Security Measures
    • Change passwords, IP addresses (if applicable), and network security settings to reinforce defenses
    • Seek Expert Guidance:
    • Contact our team of digital forensic and cryptography experts for assistance

  • What sets Ransomware Help apart from other service providers?

    Our skilled team has 30 years of experience in cybersecurity, a proven track record of 99% success with our over 1500+ clients, and a commitment to never paying or negotiating with cybercriminals. Trust in Ransomware Help for specialized expertise, efficient recovery processes, a dedication to protecting your data and getting your business back on track, and a 100% data recovery guarantee – if we can’t recover your data, you don’t pay a dime.

  • Do you provide services internationally?

    Yes! We have assisted clients in over 20 countries, operating from various office locations including Miami, Florida; San Antonio, Texas; Panama City, Panama; Bogotá, Colombia; Medellín, Colombia; Querétaro, Mexico; Castellón de la Plana, Spain; and Castelfranco, Italy.

    Additionally, our remote capabilities allow us to extend our assistance and support worldwide.

  • What are the signs of a ransomware attack?

    Some signs you may be the victim of a ransomware attack include:

    • You received an email with a message that your files have been encrypted.
    • You see a pop-up message on your computer that says your files have been encrypted.
    • You cannot open your files.
    • Your software can’t connect to databases or different data sources.
    • Your files or databases are not working and an unknown extension has been added to them.
  • How often do ransomware attacks occur?

    Ransomware attacks were occurring every 11 seconds in 2022, according to data from Exploding Topic.

  • What is ransomware?

    Ransomware is a malicious software that encrypts your files or locks your computer, demanding a ransom payment in exchange for restoring access.

  • How to protect a company from a ransomware attack?

    To protect a company from ransomware, several security measures should be implemented. These include keeping systems and applications up to date, using reliable antivirus and antimalware software, regularly backing up data, educating employees about cybersecurity, and utilizing email filtering and web browsing solutions. Contact us for further guidance and assistance.

  • Why is it not recommended to pay the ransom?

    It is not recommended to pay the ransom because there is no guarantee that the attackers will fulfill their promise to unlock the files or systems after receiving the payment. Moreover, paying the ransom encourages criminal activity and can finance future attacks. It can also lead to severe legal consequences, including reputational damage, client data exposure, and potential legal actions from clients against the company.

  • How does the decryption process of Ransomware Help work?

    The decryption process can vary significantly depending on the ransomware variant. In general, the decryption process involves using cryptography and reverse engineering techniques to identify encryption patterns and generate an algorithm to reverse them. We utilize a network of forensic servers to efficiently execute computationally intensive processes.

  • How long does the ransomware recovery process take?

    The recovery time depends on the complexity of the ransomware attack and the amount of data involved. Our dedicated team will work efficiently to restore your data as quickly as possible, ensuring minimal downtime. Our average recovery times oscillate between 4 to 8 days, allowing us to be one of the most effective solutions in the market. This fast recovery times are directly related to the fact that we don´t negotiate the ransom and don´t need to spend unnecessary time in verifying the accuracy of decryption keys provided by cybercriminals (if so).

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