Frequentlyasked questions

We understand that you may have many questions, and if we don’t address your concerns through this medium, please feel free to contact us directly!

  • What should I do if I think I have been the victim of a ransomware attack?

    Here are some key steps to take after a ransomware attack to prevent data loss and affection:

    1. First response actions
    • Contain the Attack
    • Isolate affected devices from the network and disconnect from the internet
    • Quarantine any workstations or servers that remain unaffected
    • Secure Unaffected Data/Systems
    • If possible, transfer unaffected data/systems to a secure location

    2. Assess the Situation
    • Conduct a thorough inventory to determine which systems have been impacted

    3. Internal Communication
    • Initiate an internal communication campaign to inform all employees about the incident

    4. Enhance Security Measures
    • Change passwords, IP addresses (if applicable), and network security settings to reinforce defenses
    • Seek Expert Guidance
    • Contact our team of digital forensic and cryptography experts for assistance

  • What sets Ransomware Help apart from other service providers?

    Our skilled team has 30 years of experience in cybersecurity, a proven track record of 99% success with our over 1500+ clients, and a commitment to never paying or negotiating with cybercriminals. Trust in Ransomware Help for specialized expertise, efficient recovery processes, a dedication to protecting your data and getting your business back on track, and a 100% data recovery guarantee – if we can’t recover your data, you don’t pay a dime.

  • Do you provide services internationally?

    Yes! We have assisted clients in over 20 countries, operating from various office locations including Miami, Florida; San Antonio, Texas; Panama City, Panama; Bogotá, Colombia; Medellín, Colombia; Querétaro, Mexico; Castellón de la Plana, Spain; and Castelfranco, Italy.

    Additionally, our remote capabilities allow us to extend our assistance and support worldwide.

  • What are the signs of a ransomware attack?

    Some signs you may be the victim of a ransomware attack include:

    • You received an email with a message that your files have been encrypted.
    • You see a pop-up message on your computer that says your files have been encrypted.
    • You cannot open your files.
    • Your software can’t connect to databases or different data sources.
    • Your files or databases are not working and an unknown extension has been added to them.
  • How often do ransomware attacks occur?

    Ransomware attacks were occurring every 11 seconds in 2022, according to data from Exploding Topic.

  • What is ransomware?

    Ransomware is malicious software that encrypts your files or locks your computer, demanding a ransom payment in exchange for restoring access.

  • How to protect a company from a ransomware attack?

    To protect a company from ransomware, several security measures should be implemented. These include keeping systems and applications up to date, using reliable antivirus and antimalware software, regularly backing up data, educating employees about cybersecurity, and utilizing email filtering and web browsing solutions. Contact us for further guidance and assistance.

  • Why is it not recommended to pay the ransom?

    It is not recommended to pay the ransom because there is no guarantee that the attackers will fulfill their promise to unlock the files or systems after receiving the payment. Moreover, paying the ransom encourages criminal activity and can finance future attacks. It can also lead to severe legal consequences, including reputational damage, client data exposure, and potential legal actions from clients against the company.

  • How does the decryption process of Ransomware Help work?

    The decryption process can vary significantly depending on the ransomware variant. In general, the decryption process involves using cryptography and reverse engineering techniques to identify encryption patterns and generate an algorithm to reverse them. We utilize a network of forensic servers to efficiently execute computationally intensive processes.

  • How long does the ransomware recovery process take?

    The recovery time depends on the complexity of the ransomware attack and the amount of data involved. Our dedicated team will work efficiently to restore your data as quickly as possible, ensuring minimal downtime. Our average recovery times oscillate between 4 to 8 days, allowing us to be one of the most effective solutions in the market. This fast recovery times are directly related to the fact that we don´t negotiate the ransom and don´t need to spend unnecessary time in verifying the accuracy of decryption keys provided by cybercriminals (if so).

  • What is the goal of a ransomware attack?

    The main goal of a ransomware attack is to obtain financial gains through ransom payment. Attackers seek to take advantage of the urgency and need of victims to recover their files or systems. Ransomware attacks threaten businesses with data exfiltration and public exposure of company and customer information in exchange for a monetary ransom payment.

  • How much does it cost to recover encrypted information from a ransomware attack?

    The cost depends entirely on the complexity of the encryption. There are cases where the data is lightly encrypted, while in others, it may have multiple layers of encryption, structural damage, header issues, among other factors. The cost varies based on the outcome of the diagnostic assessment we perform.

  • How can Ransomware Help assist with ransomware attacks?

    We specialize in ransomware removal and data recovery. Our experienced team will work to remove the ransomware from your system and recover your encrypted data, helping you regain access to your files.

  • Is paying the ransom the only way to get my data back?

    No, paying the ransom is not the only solution. Ransomwarehelp has techniques and tools to recover your data without paying the ransom, minimizing the risk and financial burden.

  • What measures should I take to prevent future ransomware attacks?

    We offer cybersecurity consulting services to assess your current security status and provide recommendations to enhance your defenses. Implementing robust security measures, including regular backups, employee training, and proactive security protocols, can help prevent future attacks.

  • Where do ransomware attacks originate from?

    Ransomware attacks can originate from anywhere in the world. Cybercriminals can operate from countries with lax cybersecurity regulations, and they can also employ masking techniques and attack routes to hide their real location.

  • How often is ransom paid?

    According to the British cybersecurity firm Sophos, in their first report of 2023, 46% of companies attacked by ransomware paid the ransom, with higher-income companies being more likely to pay the attackers.

    Some organizations choose to pay the ransom, disregarding the ethical, legal, cost, time, and reputational implications, due to the critical importance of the encrypted data. However, in many cases, they do not fully recover all of the information.

  • Can Ransomware Help assist with data recovery if I don't have a backup?

    Yes, we specialize in data recovery even in cases where a backup is not available. Our experts utilize advanced techniques to retrieve your encrypted data and restore it to a usable state.

  • Will my data be secure during the recovery process?

    Absolutely. Ransomwarehelp takes data security seriously. We use proprietary tools and follow strict protocols to ensure the confidentiality and integrity of your data throughout the recovery process.

    For any further questions or concerns, feel free to contact us. Our team is dedicated to assisting you with ransomware challenges, data recovery issues, and providing effective solutions.

  • What is the objective of a ransomware attack?

    The main objective of a ransomware attack is to generate economic gains through ransom payments. Attackers aim to take advantage of the urgency and desire of victims to recover their files or systems.

  • How much does it cost to remove ransomware?

    The cost depends entirely on the complexity of the encryption. There are cases where the data is lightly encrypted, while others have multiple levels of encryption, structural damage, header issues, among other factors.

  • How many ransomware attacks occur per day?

    According to the James Clark School of Engineering at the University of Maryland, on average, a computer is attacked 2,244 times per day through various mechanisms.

    Now, specifically regarding ransomware attacks, information from 2022 indicates that one occurred every 11 seconds. This translates to an average of 5 per minute, 300 per hour, and 7,200 per day. Data extracted from Exploding Topic.

  • Is it possible to stop the encryption process once it has started?

    Once the ransomware encryption process has started, it is generally very difficult to stop it. The encryption happens quickly, and in most cases, it can only be stopped if a previous backup is restored. Additionally, it is not recommended to interrupt the encryption process as it may result in corrupted data, making the recovery process more complicated.

    It is advisable to disconnect devices from the network as soon as possible if the presence of malware has not yet been detected.

  • Is there a specific day and time when ransomware attacks are more frequent?

    While there are no official statistics, according to the Federal Bureau of Investigation (FBI) and the Cybersecurity and Infrastructure Security Agency (CISA), ransomware attacks are more common during holidays and weekends when people are taking a break from their work routines. This presents an ideal opportunity for cybercriminals to carry out their attacks.