Privacypolicy

DIGITAL RECOVERY GROUP LLC PRIVACY POLICY

Our company, Digital Recovery Group, LLC, (Hereafter “DRG”) is committed to maintaining the accuracy, confidentiality, and security of our Clients’ information. Our Company owns and operates https://Ransomwarehelp.com.  This Privacy Policy (Hereafter “Privacy Policy“) describes the information that we collect from or about our Clients, how that information is used, and to whom it is disclosed. This Privacy Policy applies to all Clients, users, and persons who access and use our Company’s website and includes our Cookie Policy.

We are required by Florida’s Online Privacy and Protection Act to make disclosures about the collection, process, and release of Client information. Our Company may update our Privacy Policy from time to time by publishing a new version on our website.  When amendments are modified and uploaded, the effective date will be noted on our website. A visitor or Client’s continued use of the website is their agreement and acknowledgement of those changes.

This Policy is compliant with Florida’s Online Privacy and Protection Act (DOPPA) Title 6; Subtitle II, Ch. 12, § 1201C. We collect Client information as needed for performance of business services and functions, while also recognizing a Client’s right to have their information processed in a manner that protects their privacy. For purposes of this Policy, a Client may also be referred to as “Owner”, “You” or “Your”.

I.  DEFINITIONS

For purposes of our Privacy Policy the following terms and definitions will apply:

  • Cookies: A software application normally embedded in a browser or website that tracks user information and data such as an I.S.P.; analytics; and marketing information.
  • Client: A paid Client or Subscriber of our services and products.
  • Mediation: Our agreements and contracts are subject to Mediation (private) for dispute resolution, within the jurisdiction of the State of Florida, United States of America.
  • Non-Personally Identifiable Information: Information such as an I.P. address; marketing; or analytical information.
  • Personally Identifiable Information: Data and information unique to the individual or Company such as login; name; username; and password.
  • Privacy Agent: Duly appointed company officer or agent that implements and oversees our Privacy Policies.
  • User: Anyone (either individual or company) that accesses and uses our website.

II.  Information Collected

Our company only collects Data and Information from Users and/or Clients as necessary for one or more of our legitimate business functions. This may include and is not limited to:

  • Full legal name;
  • Email address;
  • Phone Number;
  • Mailing Address;
  • Client Support Requests;
  • Data uploaded to our website; or
  • Information voluntarily supplied by the Client or Owner of Information.

We may also process your data and information when required to do so by law.

III. Information Collection from Children

Our Company does not knowingly collect any data or information from or about children under the age of eighteen (18). However, if we discover that any information has been inadvertently collected due to a violation of our Terms of Service or Terms of Use, we will delete all such information from our files immediately.

IV.  Data Protection Officer

DRG’s Data Protection Officer can be contacted in writing at: support@ransomwarehelp.com, or by sending notice to our office at:

Digital Recovery Group, LLC
80 S.W. 8th Street, #2000
Miami, FL. USA. 33130

V.  Shared Information

Our Company will never sell or share a Client’s information with a third-party unless it is a formal request from a Government Authority. Information voluntarily shared and collected shall only be used for legitimate business functions. Client Information is not shared at any time without the Client’s prior consent.

VI.  Retention of Client Information

Our Company maintains Client information on private servers located in Spain, United States, Canada, Portugal, and Italy which are managed by private companies. Servers are protected by login security, software, and restricted access. Only authorized employees have access to this information.  Our Company guarantees that Client information is maintained under strict security standards.

VII. Your Rights

You have the right to access, rectify, object to, or erase the data maintained by our Company. A Client may request a change to their data by contacting us by telephone, email, or mail correspondence. All requests must be in writing and include a genuine copy of a government I.D. for all inquiries or a request for modification.

Your inquiry can be directed to:

Company Name: Digital Recovery Group, LLC
Address: 80 S.W. 8th Street, #2000
Miami, FL USA. 33130
Telephone: 1 (305) 680-7194
Email: support@ransomwarehelp.com

VIII. Cookies

Our website and Company uses cookies. A “cookie” is a small file in your browser that collects information about a user’s viewing habits. Our Company only collects non-personally identifiable information such as an I.P. address and analytics, in order to improve a user’s browsing experience. Visitors and Clients who do not wish to participate with cookies can choose the option to change their browser’s security settings, but this may alter the way our website is accessed and used.

IX.  Limited Liability

Users, Visitors, and Clients acknowledge and agree to hold our Company, their owners, officers, employees, and agents harmless from any errors or omissions contained in any: file; message; email; electronic message; or any communication where information was shared by a user, recipient, Client, or Visitor, and that information was incorrect; in error; or otherwise modified without our knowledge, consent, or under our control.

Our Company values our Clients’ privacy but does not accept liability or responsibility for the transmission of data or information which is beyond our control.

Emails and electronic messages sent by our Company to a Client are considered confidential and sent to the intended recipient only. In the event a Client receives an email in error, we request that they notify us immediately to correct the error, and request the Client then delete the email or electronic message.

X.  Force Majeure

Force Majeure means any event that might occur that is “beyond our control”, or that of our User or Client. Neither our Company nor our Client shall be responsible for any failure to perform if it involves: vandalism, fire, flood, strike, labor unrest, riot, act of civil or military authority, accident, acts or omissions of carriers, or Act of God, or other event beyond their control. When we become aware of any force majeure event, it will be posted on our website, or sent via email for our Clients. Any changes in our service, or resumption in our service will be posted on our Company website.

XI.  Promotional Emails

Clients who have an account or register for an account with our Company give us permission to send them email messages for promotions and sales.  This might be a promotional email related to sales or special offers; messages from business partners; responses to requests for more information; or Client support email messages. Clients can opt out or stop receiving promotional emails by clicking the “unsubscribe” hyperlink in the email or send a message to Client Support.

XiI. Data Retention

Our Company stores and retains all Client data up until the time the Client closes or cancels their account. After the Client closes their account, it may take up to sixty days for data to be deleted from our servers.  A limited amount of data is retained and stored after deletion to identity the Client and insure that their records were properly deleted from our system.

XIII. Disputes

(A) Mediation. In the event the Client or our Company has a dispute about our Privacy Policy, Terms of Service, Policies or Procedures, we agree to resolve the dispute in a Professional and Business-Like manner. If the Parties cannot resolve the dispute, then they agree to use a professional and qualified Mediator located in Miami, Florida, and the Parties both agree to share the cost and choice of a Mediator. All proceedings regarding mediation shall be kept confidential and private at all times.

(B) Notice. The Disputing Party shall send the non-disputing party a thirty (30) day Notice of Intent to Mediate prior to filing a Mediation claim, giving the parties the ability to resolve the dispute before Mediation. Notices shall be served as provided herein. Mediation procedures shall follow the State of Florida’s Laws and Rules.

(C) Prevailing Party. The final decision of the Mediator shall be binding upon the parties, and the prevailing party shall be entitled to reimbursement of any costs and fees, including but not limited to attorney’s fees. Enforcement of any Judgment shall be conducted through the Courts in the State of Florida.

XIV. Governing Law 

Our Privacy Policy and agreements are governed by the Laws of the State of Florida, U.S.A., without regard to the principles of conflict of laws or choice of law provisions.

Contact

For more information or if you have questions regarding our Privacy Policy please contact us at:

Digital Recovery Group, LLC

Address:
80 SW 8th Street, #2000
Miami, FL USA 33130
Phone: (305) 680-7194
Email: support@ransomwarehelp.com

Effective Date: 20/12/2023