This Policy is compliant with Florida’s Online Privacy and Protection Act (DOPPA) Title 6; Subtitle II, Ch. 12, § 1201C. We collect Client information as needed for performance of business services and functions, while also recognizing a Client’s right to have their information processed in a manner that protects their privacy. For purposes of this Policy, a Client may also be referred to as “Owner”, “You” or “Your”.
- Cookies: A software application normally embedded in a browser or website that tracks user information and data such as an I.S.P.; analytics; and marketing information.
- Client: A paid Client or Subscriber of our services and products.
- Mediation: Our agreements and contracts are subject to Mediation (private) for dispute resolution, within the jurisdiction of the State of Florida, United States of America.
- Non-Personally Identifiable Information: Information such as an I.P. address; marketing; or analytical information.
- Personally Identifiable Information: Data and information unique to the individual or Company such as login; name; username; and password.
- Privacy Agent: Duly appointed company officer or agent that implements and oversees our Privacy Policies.
- User: Anyone (either individual or company) that accesses and uses our website.
II. Information Collected
Our company only collects Data and Information from Users and/or Clients as necessary for one or more of our legitimate business functions. This may include and is not limited to:
- Full legal name;
- Email address;
- Phone Number;
- Mailing Address;
- Client Support Requests;
- Data uploaded to our website; or
- Information voluntarily supplied by the Client or Owner of Information.
We may also process your data and information when required to do so by law.
III. Information Collection from Children
IV. Data Protection Officer
DRG’s Data Protection Officer can be contacted in writing at: firstname.lastname@example.org, or by sending notice to our office at:
Digital Recovery Group, LLC
80 S.W. 8th Street, #2000
Miami, FL. USA. 33130
V. Shared Information
Our Company will never sell or share a Client’s information with a third-party unless it is a formal request from a Government Authority. Information voluntarily shared and collected shall only be used for legitimate business functions. Client Information is not shared at any time without the Client’s prior consent.
VI. Retention of Client Information
Our Company maintains Client information on private servers located in Spain, United States, Canada, Portugal, and Italy which are managed by private companies. Servers are protected by login security, software, and restricted access. Only authorized employees have access to this information. Our Company guarantees that Client information is maintained under strict security standards.
VII. Your Rights
You have the right to access, rectify, object to, or erase the data maintained by our Company. A Client may request a change to their data by contacting us by telephone, email, or mail correspondence. All requests must be in writing and include a genuine copy of a government I.D. for all inquiries or a request for modification.
Your inquiry can be directed to:
Company Name: Digital Recovery Group, LLC
Address: 80 S.W. 8th Street, #2000
Miami, FL USA. 33130
Telephone: 1 (305) 680-7194
IX. Limited Liability
Users, Visitors, and Clients acknowledge and agree to hold our Company, their owners, officers, employees, and agents harmless from any errors or omissions contained in any: file; message; email; electronic message; or any communication where information was shared by a user, recipient, Client, or Visitor, and that information was incorrect; in error; or otherwise modified without our knowledge, consent, or under our control.
Our Company values our Clients’ privacy but does not accept liability or responsibility for the transmission of data or information which is beyond our control.
Emails and electronic messages sent by our Company to a Client are considered confidential and sent to the intended recipient only. In the event a Client receives an email in error, we request that they notify us immediately to correct the error, and request the Client then delete the email or electronic message.
X. Force Majeure
Force Majeure means any event that might occur that is “beyond our control”, or that of our User or Client. Neither our Company nor our Client shall be responsible for any failure to perform if it involves: vandalism, fire, flood, strike, labor unrest, riot, act of civil or military authority, accident, acts or omissions of carriers, or Act of God, or other event beyond their control. When we become aware of any force majeure event, it will be posted on our website, or sent via email for our Clients. Any changes in our service, or resumption in our service will be posted on our Company website.
XI. Promotional Emails
Clients who have an account or register for an account with our Company give us permission to send them email messages for promotions and sales. This might be a promotional email related to sales or special offers; messages from business partners; responses to requests for more information; or Client support email messages. Clients can opt out or stop receiving promotional emails by clicking the “unsubscribe” hyperlink in the email or send a message to Client Support.
XiI. Data Retention
Our Company stores and retains all Client data up until the time the Client closes or cancels their account. After the Client closes their account, it may take up to sixty days for data to be deleted from our servers. A limited amount of data is retained and stored after deletion to identity the Client and insure that their records were properly deleted from our system.
(B) Notice. The Disputing Party shall send the non-disputing party a thirty (30) day Notice of Intent to Mediate prior to filing a Mediation claim, giving the parties the ability to resolve the dispute before Mediation. Notices shall be served as provided herein. Mediation procedures shall follow the State of Florida’s Laws and Rules.
(C) Prevailing Party. The final decision of the Mediator shall be binding upon the parties, and the prevailing party shall be entitled to reimbursement of any costs and fees, including but not limited to attorney’s fees. Enforcement of any Judgment shall be conducted through the Courts in the State of Florida.
XIV. Governing Law
Digital Recovery Group, LLC
80 SW 8th Street, #2000
Miami, FL USA 33130
Phone: (305) 680-7194
Effective Date: 20/12/2023