Comprehensive data Recovery Solutions:safeguarding and restoring your valuable information

At Ransomware Help, we understand the criticality of your data and the impact its loss can have on your business operations. Whether your information has been lost, deleted, corrupted, or rendered inaccessible due to hardware failure, human error, malware, or other forms of damage, our dedicated team is here to assist you in the data recovery process.

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+30 years of experience in data recovery
A teamof +80 expert engineers
+1500Ransomware cases resolved worldwide
+550 Typesof ransomware solved

Our data recovery process

We follow a well-defined process to ensure a systematic and efficient approach to data recovery. Our methodical steps are designed to maximize the chances of successful recovery while minimizing any potential data loss. When you entrust us with your data recovery needs, you can expect:

Step 01Initial consultation

We begin by conducting an in-depth consultation to understand your specific data loss situation. Our team of experts listens attentively to your requirements, assesses the nature of the data loss, and gathers relevant details to tailor our recovery approach accordingly.

Step 02Evaluation and diagnosis

Our skilled technicians perform a comprehensive evaluation and assessment of the affected storage media or systems. This step helps us determine the extent of data loss, identify the underlying causes, and develop a customized recovery plan.

Step 03Data recovery procedure

Based on the evaluation, we devise a tailored data recovery strategy that aligns with your specific needs. Our experts leverage their deep knowledge and expertise, utilizing appropriate techniques and tools to maximize the chances of successful data retrieval.

Step 04Data retrieval and reconstruction

Our technicians employ advanced techniques and specialized tools to retrieve your data. Whether it involves repairing corrupt files, reconstructing fragmented data, or extracting information from damaged storage devices, we work meticulously to recover as much data as possible.

Step 05Quality check and verification

After the data recovery process, we conduct a thorough quality check to ensure the integrity and accuracy of the recovered data. Our team meticulously verifies each file and ensures that it is in a usable and accessible format.

Step 06Data delivery and restoration

Once the recovery process is complete and the quality of the recovered data is validated, we deliver the restored files to you in a secure manner. If required, our experts can assist in the seamless restoration of the recovered data to your systems or storage devices.

We have assisted hundreds of businesses in overcoming the challenges of ransomware incidents, and our track record speaks for itself. Act now and ensure the safety of your critical data. Contact us today and experience the peace of mind that comes with having a reliable and effective data protection strategy.

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Our vast recovery services: tailored solutions for diverse data loss scenarios

Our team of experts possesses the knowledge, skills, and tools to handle a variety of data recovery challenges including:

Accidental deletion or formatting

Human errors happen, and files can be accidentally deleted or storage devices mistakenly formatted. Our specialists excel in retrieving data from these scenarios, utilizing advanced techniques to recover lost files and folders.

Hardware failure

Whether it’s a malfunctioning hard drive, a damaged solid-state drive (SSD), or other hardware issues, we have the technical proficiency to recover data from various storage devices. Our experts employ specialized tools and methods to retrieve your data, even in cases of severe hardware failure.

Software corruption

Software-related issues, such as system crashes, file system corruption, or software malfunctions, can lead to data loss. Our skilled technicians have the expertise to repair and recover data from corrupted files, ensuring that your information remains intact.

Virus and malware attacks

Malicious software can encrypt or compromise your data, causing significant disruptions to your business. We specialize in recovering data from virus and malware attacks, employing advanced techniques to decrypt and restore your files, minimizing the impact of such security breaches.

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Why choose Ransomware Help?

Recover, rebuild, and reignite your business after data loss. Our expert data recovery solutions are your safety net in turbulent times. Whether it’s accidental deletions or system failures, trust us to retrieve and restore your crucial data swiftly and seamlessly.

  • Experience You Can Trust

    With over 30 years of experience in cybersecurity and data recovery, we’ve solved every type of threat and have the expertise to restore and safeguard your data.

  • Proven Success Worldwide

    We have helped +1500 companies worldwide, +550 in the US/LATAM with 99% effectiveness, our track record speaks for itself. Regardless of your company´s location, we can help you.

  • Round-the-Clock Support

    Our 24/7 cybersecurity center distributed in Italy, Spain, US, LATAM ensures expert assistance, no matter the time of day or night.

  • Unmatched Proprietary Decyption Solution

    A team of +80 cryptography, cybersecurity, forensic analysis, and reverse engineering experts have developed advanced, proprietary, cryptography-based solutions to restore data to its original state, mitigate impacts and provide overall protection to the company’s digital assets.

  • 100% Recovery Guarantee

    We recover 100% of your data or we give you your money back. This is our contractual commitment to our clients. Our diagnostics and recovery process allows us to proudly offer this satisfaction guarantee policy. We have a 99% success rate in all the recovery services provided to clients worldwide.

  • Free Consultation

    Learn more about our unique value to clients. We offer free incident response consultation and initial assessment. Rest assured of our recovery capabilities and 100% recovery guarantee, no ransom settlement is required.

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Some of our customers

They have got their data back with our recovery services

At Ransomware Help, we take immense pride in our proven track record of successfully serving 1500+ clients with 99% effectiveness. Say goodbye to negotiations and ransom payments, protect your business against future threats. Join our growing list of success stories today!

Ransomware Help was critical in assisting me when my small business was attacked by ransomware. I was able to research their services through a YouTube video about their business. I contacted them through the website and received an immediate response. The references on their website were also very helpful, as I was able to contact someone with the exact type of business as mine with a similar situation—they assured me Ransomware Help was legit and resolved their issue completely. I received a quote for diagnostics, and a very professional contract and invoice from Ransomware Help followed. Once diagnostics were complete, they gave me a new contract and invoice for the recovery service itself. The contract and invoice were easy to access and complete. Communication from Juan and Ransomware Help was always very prompt and they communicated through the entire process. Their reassurance was so critical during this stressful time. The service itself was very thorough and also timely, allowing me to resume business as soon as possible. All the data (files) was recovered in the exact same condition it was in before the attack. I unfortunately did not have a back-up for the data, but Juan and his team were still were able to decrypt the virus & recover all data. As a result, I did not have to pay or negotiate any ransom with the bad actors who stole my information. Thanks Juan and Ransomware Help! I highly recommend their services.
Erika Johnson
Erika Johnson
Ransomware Help offered us a guarantee of recovery. We revised their service contract agreement and it included the guarantee. They delivered as promised. We never had to deal with ransom payment. They finished the recovery very quickly. and 100% successful. Thanks Juan for your great service.
Hua Huang
Hua Huang
Thank you Ransomware Help for recovering our databases. We have tested all files and they work correctly. Your support and recovery service were were agile and personalized. Great job.
Rhinel Arias Polanco
Rhinel Arias Polanco
They were prompt and quickly resolved the ransomware issue and recovered all our data and programs.
David Rimi
David Rimi
I don’t know how your cryptography engineers work but we were ecstatic to watch your decryption tools working in our systems and recovering every drive in our NAS one by one.
francisco wilches
francisco wilches
Everyone says there was no way to decrypt a Makop ransomware. You guys did it in 4 days, great work Ransomwarehelp. Thank you for your support, immediate attention, and support, you were always in contact with us every step of the recovery. Our data was recovered in perfect conditions.
Cami Blair
Cami Blair
Thanks Juan, great service, we are gladly back in business and our accounting department is happy. All databases and files are good.
chuck peñalver
chuck peñalver
Thank you for your great help in recovering our data. We never thought we would be back in business after the attack. All our data is good.
Juanita Yepes
Juanita Yepes
I have high trust in David and his services. Since I know him, everything he said or promised was was true. As a German, I highly appreciate this haha
Joel Schade
Joel Schade
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Data recovery with guarantee: your data, our Priority

Data recovery solutions tailored to your needs.

Trusted service provider to many of the largest insurance companies worldwide

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Frequently asked questions

  • What should I do if I think I have been the victim of a ransomware attack?

    Here are some key steps to take after a ransomware attack to prevent data loss and affection:

    1. First response actions
    • Contain the Attack
    • Isolate affected devices from the network and disconnect from the internet
    • Quarantine any workstations or servers that remain unaffected
    • Secure Unaffected Data/Systems
    • If possible, transfer unaffected data/systems to a secure location

    2. Assess the Situation
    • Conduct a thorough inventory to determine which systems have been impacted

    3. Internal Communication
    • Initiate an internal communication campaign to inform all employees about the incident

    4. Enhance Security Measures
    • Change passwords, IP addresses (if applicable), and network security settings to reinforce defenses
    • Seek Expert Guidance:
    • Contact our team of digital forensic and cryptography experts for assistance

  • What sets Ransomware Help apart from other service providers?

    Our skilled team has 30 years of experience in cybersecurity, a proven track record of 99% success with our over 1500+ clients, and a commitment to never paying or negotiating with cybercriminals. Trust in Ransomware Help for specialized expertise, efficient recovery processes, a dedication to protecting your data and getting your business back on track, and a 100% data recovery guarantee – if we can’t recover your data, you don’t pay a dime.

  • Do you provide services internationally?

    Yes! We have assisted clients in over 20 countries, operating from various office locations including Miami, Florida; San Antonio, Texas; Panama City, Panama; Bogotá, Colombia; Medellín, Colombia; Querétaro, Mexico; Castellón de la Plana, Spain; and Castelfranco, Italy.

    Additionally, our remote capabilities allow us to extend our assistance and support worldwide.

  • What are the signs of a ransomware attack?

    Some signs you may be the victim of a ransomware attack include:

    • You received an email with a message that your files have been encrypted.
    • You see a pop-up message on your computer that says your files have been encrypted.
    • You cannot open your files.
    • Your software can’t connect to databases or different data sources.
    • Your files or databases are not working and an unknown extension has been added to them.
  • How often do ransomware attacks occur?

    Ransomware attacks were occurring every 11 seconds in 2022, according to data from Exploding Topic.

  • What is ransomware?

    Ransomware is a malicious software that encrypts your files or locks your computer, demanding a ransom payment in exchange for restoring access.

  • How to protect a company from a ransomware attack?

    To protect a company from ransomware, several security measures should be implemented. These include keeping systems and applications up to date, using reliable antivirus and antimalware software, regularly backing up data, educating employees about cybersecurity, and utilizing email filtering and web browsing solutions. Contact us for further guidance and assistance.

  • Why is it not recommended to pay the ransom?

    It is not recommended to pay the ransom because there is no guarantee that the attackers will fulfill their promise to unlock the files or systems after receiving the payment. Moreover, paying the ransom encourages criminal activity and can finance future attacks. It can also lead to severe legal consequences, including reputational damage, client data exposure, and potential legal actions from clients against the company.

  • How does the decryption process of Ransomware Help work?

    The decryption process can vary significantly depending on the ransomware variant. In general, the decryption process involves using cryptography and reverse engineering techniques to identify encryption patterns and generate an algorithm to reverse them. We utilize a network of forensic servers to efficiently execute computationally intensive processes.

  • How long does the ransomware recovery process take?

    The recovery time depends on the complexity of the ransomware attack and the amount of data involved. Our dedicated team will work efficiently to restore your data as quickly as possible, ensuring minimal downtime. Our average recovery times oscillate between 4 to 8 days, allowing us to be one of the most effective solutions in the market. This fast recovery times are directly related to the fact that we don´t negotiate the ransom and don´t need to spend unnecessary time in verifying the accuracy of decryption keys provided by cybercriminals (if so).

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